We accept the return of the products. Customers have the right to request a return within 14 days of product delivery.
Our return policy is straightforward. Within 14 days of receiving the product, you can request a refund for unused lamps or related products. (excluding our shipping charges), any lighting fixture or related product that has not been used, is in its original box and is in resalable condition. The device cannot have been installed or modified in any way. The device must be placed in its original box with sufficient packaging and bear a Return Merchandise Authorization number (rma #), issued by simiglighting.fr, on the returned box.
simiglighting.fr must receive the returned product within ten days of receiving your order, where it will be subject to evaluation by our staff. We cannot make any refunds if the return is received after fifteen days of the original receipt at our establishment. To start the return process, send an email to [email protected], clearly indicating your situation and specifying the product (s) you wish to return. Restocking fees may be charged by the manufacturer. The customer is responsible for all restocking charges incurred by the manufacturer.
The following types of items and orders are not eligible for return or refund
Products returned without a return merchandise authorization number (rma #), issued by simiglighting.fr; light bulbs; products that are custom-made (i.e. track lighting, custom-designed, or tailored to your order, unless they have a defect). Special purchases, such as items on sale from stock, special order items (special order items cannot be canceled after the order has been placed), orders for which a discount code has been used, Discounts on products, custom quotes, discounted items, marked items - non-returnable, non-cancellable and expedited shipping charges. We cannot accept returns, exchanges or cancellations of large orders of the same product. (We define large orders as 3 or more of the same product) If you are ordering a large quantity of an item, we encourage you to order a sample first to make sure this is what you need. All products for which a discount code has been applied cannot benefit from our return policy and are non-returnable. All inventory sales are final and non-refundable.
When returning an item, be sure to pack it properly. We recommend that you take out transport insurance, we cannot accept damaged products. In this case, you must file a claim with the shipping company and tell us what to do with the damaged product. We will keep your product for 30 days, after which the product will be destroyed.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or denial of your refund.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take a while for your refund to be officially posted.
Then contact your bank. It often takes a while for a refund to be issued.
If you've done all of this and you still have not received your refund yet, please contact us at [email protected]
Items for sale (if applicable)
Only normal priced items can be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected] and send your item to Room 2324, 2nd Floor, Software Park, East District, Zhongshan, Guangdong, China
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the orderer had the order shipped for you later, we will issue a refund to the orderer and we will will inform your return.
Any product received damaged or arrived with a missing part must be reported before installation and within 48 hours of receipt. The recipient is required to verify the accuracy of the goods and report any anomalies as soon as possible. Interior-Deluxe cannot be held responsible for any damage not reported within this period. We also do not accept responsibility for any broken parts which are reported after the fixture is installed. All damage must be reported prior to installation. Please keep all packing materials since and wait for the shipper to inspect. If you got rid of the packaging from the shipment that arrived damaged - we will not be able to provide a replacement. Please inspect all boxes for damage and ask the driver to comment on the delivery slip if such damage is visible - also point out any red color on the shock indicators which are located on the side. outside of the box.
Products received with broken glass, dented blinds or frames are not considered defective. In this case, we will provide you with replacement windows or blinds at no additional cost. If you receive a product with broken glass or a dented frame, it cannot be returned. A spare part will be provided to you. If you do not wish to receive a replacement part, we will treat the shipment as a return and a restocking charge of up to 35% will be payable. We also reserve the right to deduct all shipping costs from the refund. Shipments that are refused on delivery or have missing parts are also treated as return shipments and restocking fees + outgoing shipping charges are due.
If there is a manufacturing defect - we retain the right to repair / repair any damaged part / glass or fault in any device - we sell. If the part in question cannot be repaired, we will replace it free of charge.
All products are covered by a one-year warranty which begins on the day the merchandise is delivered.
We charge credit cards at the time of ordering. This protects both buyer and seller from fraud, since the amount is already on the credit card and the cardholder can dispute it before the merchandise is shipped.
Cancellation or modification of orders
If an order is canceled or changed, we will issue a refund, less charges incurred by credit card payment processors such as Paypal or Shopify. These fees are always non-refundable.
Please note that if you select the shipping method as Hong Kong EMS, the corresponding freight will not be returned in the return refund.