Crackle Glass Pendant Lamp

Review our Shipping Policy and Return and Refund Policy for current terms. Contact [email protected] if a product detail is unclear.

We offer free shipping on any order to most countries such as France, Germany

If the delivery address is in Iceland, Cyprus, Norway, we need to charge at least an €100 shipping fee.

If the delivery address is not in Europe, there may be a shipping fee.

If you have any delivery problem, please contact us at [email protected]

Delivery time = processing time (order preparation) + shipping time

Order preparation

Once your order information is received, we will process the order:

(1)Check the stock.

(2)Confirm whether the item in your order needs to be customized.

(3)Check your shipping address.

(4)Reconfirm whether the item in your order is eligible for our Shipping Policy.

(5)If everything is ready, your order will be shipped from our warehouse.

• Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
• Once your order is shipped, we will send you an e-mail containing a tracking number and query website.

Method of shipping:

(1) Free Shipping:

• Carrier: EMS/DPD

• Cost: Free

• Process Time: 1-2 weeks

• Shipping Time:

(2) Fastest shipping:

• Carrier: DHL/DPD

• Cost: €10 - €200 (Shipping costs vary depending on the number of products)

• Process Time: 1-3 days

• Shipping Time:

2-5 days: Germany

3-7 days: France, Spain, Italy, Nertherlands, Belgium, Poland, Sweden, Austria

6-10 days: Other European countries

Corresponding products: Specified products (For details, please refer to SKU information of each product page)

Note: Tariff-free

(3) Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii:

• Cost: €100 per piece

• Process Time: 1-2 weeks

Please note: The above information is for reference only. For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

Delivery Time:

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.

Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.

How to track my order?

• You will receive an e-mail containing a tracking number once your order is shipped.
• Click this link: https://www.17track.net/en/ and then enter the tracking number.
• You can also contact our customer service team at [email protected] for the latest logistics information.

Compensation for overdue delivery:

If the goods are not delivered on time, we are very sorry for your delayed receipt of the goods, and we will provide you with 10% of the order price of the goods delayed compensation. We will do our best to ensure that the goods arrive on time.

Cancel orders

We support canceling orders without reason within 24 hours since you placed the order. If your order has already been shipped, your orders cannot be canceled. As for the forcible cancellation of the order, you need to pay a shipping fee for this order.

Tariff:

There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties: 0-20 € per piece. If you are not sure about it, please contact us at [email protected]

Refused shipments

Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

If you have any problem during the shopping process, please contact us at [email protected]