How can we help?
Ask us about choosing a product, an existing order, shipping, or returns.
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Policies
What to include
For a product, add the product link and size. For an order, add the order number.
Opening hours
Monday to Friday, 9:00–18:00 (GMT+8).
Common questions
How do I check a lamp's size or installation?
When a product page lists dimensions or installation notes, those details apply to that lamp only. Read them on the product page. To ask whether it fits, send the product link and the measurements of the space.
How do I check which plug a lamp uses?
Plug type is not the same for every lamp. Check the specifications on that product page. If the plug is not listed, send the product link and ask.
Where are shipping and returns explained?
Shipping terms are on the shipping policy. Return terms are on the returns and refunds policy. The conditions that apply depend on the order, so use those pages rather than a single storewide promise.
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