Although we offer free delivery for most items on our website, our free delivery offer may not apply to heavy, oversized or fragile items.
Some manufacturers also charge additional shipping costs, which cannot be waived.
Freight shipping is often required for certain items, especially those that are heavy, large, or fragile, such as light fixtures and furniture. The manufacturer will determine the best shipping method to ensure your item is shipped in the safest and most efficient manner possible.

Delivery delay

Delivery time is only an approximate time estimate, and our inventory is based on the amount of inventory received from the warehouse or manufacturer. Inventory levels can change quickly.
Even if we indicate “In Stock” on our site, this does not mean that the product is actually in stock. At the time of placing the order, the item may be sold.
Please do not schedule an electrician based on the stock levels shown on our site. The electrician should be programmed only when the item arrives.

Delivery time

The normal delivery time is about 20-60 working days.

Delivery method

We usually use EMS to ship your order. 

Note: We only ship to Europe except Iceland.

Note: Your payment does not include customs duties, local taxes, or any other import costs.

Refused shipments

If your parcel has been shipped and is returned because you cancel the order or do not receive the parcel for personal reasons, we will charge 50% of the amount of your order (not exceeding €150) to cover the loss of shipping fee.
If the product cannot be returned to the sender (for example: if the return costs exceed the value of the goods), no refund can be made in this case.

Incorrect item received

All shipments whose items have been received incorrectly or in error must be reported to us within one week of delivery. We must be notified by email if the item does not match your order. We cannot accept any complaints after one week of delivery of the goods. In the event of delivery of an incorrect item, simiglighting reserves the right to supply the correct product within 8 weeks after delivery of the incorrect item. simiglighting will bear all shipping costs to ensure collection of the new product. If the customer does not wish an exchange, the order will be treated as a return and a restocking charge will be applied up to 25%.

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